Sursum
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Effective date: October 8, 2026

This policy explains how Sursum Apparel LLC (“Sursum”) delivers orders from https://sursum.shop and how returns work for our monthly drops. It’s part of our Terms of Service. Questions? Email info@sursum.shop.

1. Delivery options

At checkout, choose one of these options:

Free pickup at Holy Trinity School

Choose free pickup and we’ll bring your order to Holy Trinity School. We’ll email you when it’s ready to pick up, and that email will include the pickup details. Please use an email address you check. At checkout we’ll ask for your OK to send pickup notification emails.

Ship to your address

We ship within the United States. Shipping is calculated at checkout based on your order and destination. Delivery estimates aren’t guarantees, because carrier delays can happen.

2. Processing and ship times

Many drops are produced after the drop closes and then shipped or delivered for pickup in batches. Each drop’s product page shows an estimated ship or pickup date. If none is shown, we’ll ship your order, or have it ready for pickup, within 30 days of your order.

If we’re going to miss that date, we’ll email you before it passes with a new estimate. You can then choose to wait or cancel for a full refund.

We’ll email you tracking information when your order ships, or a pickup-ready notice when it arrives at Holy Trinity School.

3. Cancelling an order

You can cancel for a full refund any time until the drop closes. Just email info@sursum.shop with your order number. Once the drop closes, the order is final sale (see Section 7).

4. Risk of loss

For shipped orders, ownership and risk of loss pass to you when we hand your package to the carrier. For pickup orders, they pass to you when the order is handed to you. Either way, we’ll help if something goes wrong (see Section 5).

5. Lost, stolen, or damaged packages

  • Shows delivered but missing: Check around your home and with neighbors or others in your household, then email us. We’ll help you file a claim with the carrier.
  • Arrived damaged: Email photos of the package and the item within 7 days after you receive it, and we’ll replace or refund the item.

6. Wrong address or failed delivery

Please double-check your shipping and contact details. If a package is returned or needs an address correction because of information you entered, we may charge you the extra carrier fees or take them out of any refund.

7. Final sale: monthly drops

All monthly drop products are final sale. We don’t accept returns or exchanges for:

  • change of mind,
  • ordering the wrong size, or
  • style preference.

Drops are limited runs, and we don’t keep unsold drop items in stock.

Please check the size chart on each product page before you order. If you have a sizing question, email us before ordering and we’ll help.

8. Wrong, defective, or damaged items

We’ll make it right if:

  • we sent the wrong item,
  • the item has a manufacturing defect, or
  • the item arrived damaged.

Email info@sursum.shop within 7 days after you receive your order (by delivery or pickup). Include your order number and photos. Once we’ve verified the problem, we’ll replace the item or refund it, including any return shipping.

This is in addition to your rights under the law, not a replacement for them. Nothing in this policy limits rights you have under the Kansas Consumer Protection Act or other consumer-protection laws, including implied warranties that can’t be waived. If a problem shows up later, contact us anyway.

9. Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post the refund. If a problem with your order was our mistake, we’ll also refund the original shipping charge.

10. Non-drop items

If we later sell regular catalog (non-drop) items, the product page and an updated version of this policy will explain the return rules for those items. Until then, every drop purchase is final sale under Section 7.

11. International orders

We currently ship only within the U.S. We don’t offer international shipping unless it’s specifically offered at checkout.

12. Contact

Shipping and returns questions: info@sursum.shop

Sursum Apparel LLC Serving the Greater Kansas City Area